Effective Date: March 23, 2025
Welcome to Foxtramp! These Terms and Conditions ("Terms") govern your access to and use of our website, foxtramp.com ("Website"), and the purchase of products or services offered by Foxtramp ("We," "Us," or "Our"). By accessing our Website, creating an account, or placing an order, you agree to be bound by these Terms, as well as our separate Privacy Policy, Shipping Policy, and Return & Cancellation Policy. If you do not agree with these Terms, please do not use our Website or services.
1. General Terms
1.1 Eligibility: To use our Website or services, you must be at least 18 years of age or have the consent of a parent or legal guardian. By using our Website, you represent and warrant that you meet these eligibility requirements.
1.2 Modifications: Foxtramp reserves the right to modify, update, suspend, or discontinue any part of the Website, products, or services at any time without prior notice. We are not liable for any such changes.
1.3 Account Responsibility: If you create an account on our Website, you are responsible for maintaining the confidentiality of your account information and password. You agree to notify us immediately of any unauthorized use of your account.
1.4 Compliance: Any violation of these Terms may result in the suspension or termination of your account and access to our services, and we reserve the right to pursue legal action where applicable.
2. Products and Orders
2.1 Product Availability: All products listed on the Website are subject to availability. We reserve the right to limit the quantity of products purchased per person, household, or order for any reason, including limited stock or promotional restrictions.
2.2 Pricing and Descriptions: Product prices and descriptions are subject to change without notice. While we strive for accuracy, errors in pricing or product information may occur. We reserve the right to correct such errors and update information at any time.
2.3 Order Acceptance: Placing an order does not guarantee its acceptance. We may cancel or refuse an order due to stock unavailability, pricing errors, suspected fraudulent activity, or other reasons at our discretion. If an order is canceled, we will notify you and issue a refund for any payments made.
3. Payments
3.1 Payment Methods: We accept secure online payments through trusted third-party payment gateways. Accepted payment methods are listed at checkout.
3.2 Additional Fees: Foxtramp is not responsible for any additional transaction fees, taxes, or charges imposed by your bank, payment provider, or government authorities.
3.3 Payment Issues: In the event of a payment failure, please contact your bank or payment provider to resolve the issue before reaching out to us. We are not liable for delays or issues caused by payment processing errors.
4. Shipping and Delivery
4.1 Processing Times: Orders are processed and shipped within the estimated timeframes provided on our Website. Please refer to our separate Shipping Policy for detailed information.
4.2 Delivery Delays: Delivery times may vary due to external factors such as weather conditions, customs clearance, or logistical issues. Foxtramp is not responsible for delays caused by such factors.
4.3 Delivery Confirmation: Foxtramp is not liable for lost or stolen packages once delivery confirmation is provided by the shipping carrier. Please refer to our Shipping Policy for additional details.
5. Returns and Refunds
5.1 Return Eligibility: Returns and exchanges are subject to the conditions outlined in our separate Return & Cancellation Policy. Products must be unused, unwashed, and in their original packaging to qualify for a return or exchange.
5.2 Refund Processing: Approved refunds will be processed within 7-10 business days after receipt and inspection of the returned items, subject to the terms in our Return & Cancellation Policy.
6. Intellectual Property
6.1 Ownership: All content on the Website, including but not limited to logos, images, product designs, text, and other materials, is the intellectual property of Foxtramp or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
6.2 Usage Restrictions: Unauthorized reproduction, distribution, modification, or use of our content for commercial or non-commercial purposes is strictly prohibited without prior written consent from Foxtramp.
7. User Conduct
7.1 Prohibited Activities: You agree not to use the Website for any unlawful or prohibited activities, including but not limited to:
- Engaging in fraudulent or deceptive practices.
- Uploading or transmitting viruses, malware, or any harmful code.
- Attempting to gain unauthorized access to our systems or networks.
7.2 User Content: Any content you submit to the Website (e.g., reviews, comments) must be accurate, lawful, and not infringe on third-party rights. Foxtramp reserves the right to remove or edit user-generated content at our discretion.
8. Limitation of Liability
8.1 No Warranties: The Website and our products are provided on an "as-is" and "as-available" basis. Foxtramp does not guarantee that the Website will be error-free, secure, or continuously available.
8.2 Liability Cap: To the fullest extent permitted by law, Foxtramp shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the Website, products, or services, including but not limited to damages for loss of profits, data, or other intangibles.
8.3 Product Use: Foxtramp is not responsible for any damages or injuries resulting from the improper use of our products.
9. Indemnification
You agree to indemnify, defend, and hold harmless Foxtramp, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, or expenses (including reasonable legal fees) arising from your use of the Website, violation of these Terms, or infringement of any third-party rights.
10. Governing Law and Dispute Resolution
10.1 Governing Law: These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.
10.2 Jurisdiction: Any disputes arising from these Terms or your use of the Website shall be resolved exclusively in the courts located in Kottayam, Kerala, India.
11. Termination
Foxtramp reserves the right to terminate or suspend your access to the Website or services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to our interests or those of other users.
12. Force Majeure
Foxtramp shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, strikes, or governmental restrictions.
13. Entire Agreement
These Terms, along with our Privacy Policy, Shipping Policy, and Return & Cancellation Policy, constitute the entire agreement between you and Foxtramp regarding your use of the Website and services, superseding any prior agreements or understandings.
14. Contact Information
For any questions, concerns, or feedback regarding these Terms and Conditions, please contact us at:
Email: support@foxtramp.com
Phone: +91 8593 0634 08
Address: Foxtramp Pvt. Ltd. Kottayam, Kerala, India
We are committed to addressing your inquiries promptly and professionally.