Effective Date: March 23, 2025
At Foxtramp, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy ("Policy") explains how we collect, use, store, share, and safeguard your data when you visit our website, foxtramp.com ("Website"), create an account, make a purchase, or otherwise interact with our services. This Policy applies to all users of our Website and services. By accessing or using our Website, you consent to the practices described in this Policy, as well as our separate Terms and Conditions, Shipping Policy, and Return & Cancellation Policy.
1. Information We Collect
We collect information to provide, improve, and personalize our services. The types of information we may collect include:
1.1 Personal Information
Personal information is data that can be used to identify you. We may collect the following personal information when you interact with our Website or services:
- Contact Information: Name, email address, phone number, and shipping/billing address.
- Payment Information: Payment details, such as credit/debit card information or other payment method data, processed securely through trusted third-party payment gateways.
- Account Information: Login credentials (e.g., username and password) if you create an account on our Website.
- Customer Communications: Information you provide when contacting us, such as inquiries or feedback.
1.2 Automatically Collected Information
We may automatically collect certain information when you visit our Website or interact with our services:
- Technical Information: IP address, browser type, operating system, device type, and other technical details.
- Usage Information: Browsing behavior, such as pages visited, time spent on the Website, and links clicked, collected via cookies, web beacons, or analytics tools.
- Location Information: General geographic location inferred from your IP address, unless you explicitly provide more specific location data (e.g., shipping address).
1.3 Information from Other Sources
We may receive information from third parties, such as analytics providers or marketing partners, to enhance our services or comply with legal obligations. This may include demographic data or aggregated usage statistics.
2. How We Use Your Information
We use your information to operate our business, provide our services, and improve your experience. Specific purposes include:
- Order Processing: To process and fulfill your orders, including payments, shipping, and delivery.
- Customer Support: To respond to inquiries, provide assistance, and resolve issues.
- Website Improvement: To analyze usage patterns, enhance Website functionality, and personalize your experience.
- Marketing and Communications: To send promotional offers, newsletters, or updates, provided you have opted in to receive such communications.
- Security and Fraud Prevention: To detect and prevent fraudulent activities, secure our Website, and protect your data.
- Legal Compliance: To comply with applicable laws, regulations, or legal processes.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating our Website and business, such as payment processors, shipping partners, or analytics providers. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
- Legal Obligations: With law enforcement, government authorities, or other parties when required by law, to protect our rights, or in response to legal processes (e.g., subpoenas or court orders).
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction. We will notify you of such changes as required by law.
- Aggregated or Anonymized Data: We may share non-identifiable, aggregated data with third parties for analytics, marketing, or other purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure socket layer (SSL) technology, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security, and you are encouraged to take precautions, such as using strong passwords and secure networks.
5. Your Rights and Choices
We respect your control over your personal information. You have the following rights and options:
- Access and Update: You may access, update, or correct your personal information by logging into your account or contacting us directly.
- Delete: You may request the deletion of your personal information, subject to legal or contractual obligations that require us to retain certain data.
- Opt-Out of Marketing: You may opt out of receiving promotional emails or newsletters by clicking the "unsubscribe" link in our communications or contacting us. Note that you may still receive transactional emails related to your orders or account.
- Cookies and Tracking: You can manage cookies and similar technologies through your browser settings. Disabling cookies may affect the functionality of certain Website features.
- Do Not Track: Our Website does not currently respond to "Do Not Track" signals, as there is no universal standard for such signals.
6. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze Website performance, and deliver personalized content. Cookies are small text files stored on your device. You can control cookie settings through your browser, but disabling cookies may limit Website functionality.
7. Third-Party Links and Services
Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. International Data Transfers
If you are accessing our Website from outside India, your information may be transferred to, stored, and processed in India or other jurisdictions where our service providers operate. We ensure that such transfers comply with applicable data protection laws and that appropriate safeguards are in place.
9. Children's Privacy
Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 without parental consent. If we become aware that a child has provided us with personal information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Website functionality. The updated Policy will be posted on our Website with a revised "Effective Date." We encourage you to review this Policy periodically. If we make material changes, we will notify you via email or a prominent notice on our Website, where required by law.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: support@foxtramp.com
Phone: +91 8593 0634 08
Address: Foxtramp Pvt. Ltd., Kottayam, Kerala, India
We are committed to addressing your inquiries promptly and transparently.
12. Governing Law
This Privacy Policy is governed by the laws of India. Any disputes arising from this Policy shall be resolved in the courts located in Kerala, India.